Thank you so much for your support of our wonderful small business. A new ordering system has been put in place to help us and our customers know when to expect their orders. Please see below;
Every Month* our website checkout will open for the first week of each month. In this time you will be able to checkout and order any of our wonderful items. We will then close checkout after one week (7th) of each month, depending on how many orders we take this may be sooner than this date if we have reached max order amount. The website will remain open for browsing throughout the remainder of the month.
We will then complete your orders and shipping will be made at the end of each month. This is to ensure us plenty of time to create your products. So please note that ordering something at the beginning of one month will mean delivery will be approximately 4 weeks.
We will always aim to get your orders out asap, however we can no longer offer rush orders and cannot guarantee orders to arrive before the time stated. Even any ready made items.
Please keep this in mind when wanting to order something for your special occassions, we always want to play a special part in your wonderful memory making moments but have had to make this decision for our business to give a better work/life balance for us at home.
Exceptions to the shipment time may include products we do not personally make. Like Puzzles, these can have shipping delays as they come from Europe.
Hopefully there will not be delays, but given this year and all its trials and delays that have been caused we sometimes cannot rely on the postal system. If there was ever going to be any delays you would be notified of this about your specific order and we always aim to update over on instagram posts and stories.
We have a maximum order total (depending on size of orders) of around 80-90 per month, this is a great amount of orders so chances are that if we have closed on the 7th of that month we may still be able to squeeze in your order so please do always ask, however please know we may have reached our limit and may not be able to take your order. Feel free to message us over on our instgram page @bear.and.rue
*we will be opening every month excluding December and January. Please plan ahead if you will need something in December, January or February and order in November.
Christmas preorder items will be posted out end of November.
Thank you so much for reading. Nikki xoxo